- Challenge your assumptions -- It
is tempting to make assumptions about why things are
the way they are.
- Collect data from a wide audience
-- Remember that you have a lot of participants so,
collect data from all of these participant populations.
Just as important as sample size is sample scope -
think about all of the individuals who will be affected
by the issue at hand.
- Collect data that can't be directly observed
-- The best data is often that which provides insights
into attitudes and opinions. You tend to get this
data as notes from discussions/interviews or written
comments to open-ended survey questions. Sure, this
is harder to tabulate, but it provides rich insight
into what people are thinking versus just what they
are doing (or saying that they are doing). Besides,
you can get the "doing" data without actually surveying.what
you want to collect is that information you do not
otherwise see. Data is more than quantitative information
and "yes/no" answers to survey questions.
- Always have more than one data source
-- Surveys alone cannot provide all of your relevant
data. Therefore, always have more than one data source
(e.g., surveys AND interviews AND observations) and
then create your analysis from a comparison between
the sources. Self-reported surveys are always subjective
to some degree, so having lots of other data sources
for comparison will help to paint the clearest possible
picture of the people behind the survey responses.
- Have multiple survey-writers --
When creating surveys, try to have more than one person
involved in writing questions. Have people read each
other's work. This helps address the fact that most
questions can be perceived of in more than one way.
You need to test your survey language among the survey-writers
before springing this on your survey population.
- Set reasonable expectations --
You should try to "encourage" the reluctant to participate
(as they add a very interesting and worth while aspect
to your overall data picture), but you really cannot
force people to participate.
- Mailbox surveys do not work --
Participants will not respond in large numbers to
surveys that are simply left in their mailboxes. When
your survey becomes just one more piece of junkmail,
it will most often be ignored. One way to increase
your returns is to let participants complete your
survey electronically, through a web-based form.
- Choose your survey questions carefully
-- You probably will have no more than one chance
to hear from participants through a survey. Make it
count! Be as specific as possible with your survey
questions and make sure you get to the heart of the
issues that are important to your team.
- Be prepared to report back results and take
action -- People will always be more willing
to participate in a survey (and participate again
later) if they know that the results will be communicated
to them and that the data they provide will make a
difference in future plans.
- Survey, and then survey again --
Surveys often play a role at different stages throughout
an evaluation process. For example, you may take a
survey to collect baseline data that informs a planning
process, then take another survey to measure how things
are going the following year.
Top
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Source: Sun
Associates. (n.d.). 10 tips for data collection.
Retrieved April 14, 2004 from the Sun Associates web
site:
http://www.sun-associates.com/news/surveytips.html
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